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Coping with transformation

A number of challenges face telcos as digital transformation accelerates. In a competitive market, creating a dynamic operating model and offering a superior customer experience is vital. Telcos also have to cope with the difficulties of modernizing legacy IT capabilities in order to thrive in the 5G and OTT world, with the added attribute of business agility.

Intelligent automation, cloud native platform and event driven orchestration are a few capabilities that Symbox can provide to accelerate this transformation journey.

Provide a better journey for your customers and unify the different systems in your organisation to provide superior data governance and insight.

Digital business platform

Introduce a digital omnichannel experience that allows a unified customer journey across all offerings.


Intelligent automation

Replace inefficient manual processes with intelligent automation to achieve operation efficiency and agility, freeing up your teams for higher-value work.

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Orchestration layer

Connect disparate systems and platforms together quickly and easily to provide end to end visibility and reporting into previously siloed processes.

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Use cases

Our tools connect disparate systems to allow for increased efficiencies at
global players. Some of the ways Symbox technology has been used at different telcos include:

Orchestration across silos

Orchestration layer that spans across sales, delivery, and support at a major telco and provides automated transition of data from sales system to build entity to delivery and on to billing. Provides 360-degree visibility into processes all along the way for enhanced order tracking capabilities.

Specialist applications

Specialised application providing localised smartphone catalogue for intentional telco that integrates with supplier systems. Captures customer forecast and customer orders and feeds real-time catalogue and inventory data to the upstream journeys. Allows global ordering and fulfilment system to be run from a single interface.

Minimise revenue leakage

Revenue leakage recovering and reporting tool in operation at several major telcos that can assess measures taken to stem revenue leakage and provide insight into most successful strategies.