Provides the ability to define complex set ups betweenteams and organisations to further coordination between departments irrespective of geography. Also provides advanced privacy controls with ability to prevent sharing of sensitive data
Realtime performance monitoring with proactive escalation. Automatic nudging to individuals or managers allows companies to get ahead of issues before they escalate.
Provides comprehensive forensic visibility for audit into what actions were taken by whom and when, who had access to and/or amended sensitive data etc.
Undertaking 5 million tasks per month for a global MNO’s top 50 corporate customers. Each has differing SLAs and contracts, and Symbox Task Management manages the chain to ensure contracts are fulfilled in the most optimised manner. Undertaken as a service.
Large telcos lose between 4 to 5% of their revenue through unforeseen problems. RA manages that globally and performs the tasks required to capture, calculate, and resolve each incident all within the platform. This saved one telco several hundred million dollars in 2019 alone.
All incidents that affect a playout contract with a major broadcaster are reported and managed through the Symbox platform. Live dashboards for the broadcaster keep track of any service credits that are due back due to performance issues.